Legal Process Outsourcing Market Procurement Outlook, Procurement Intelligence & Supplier Intelligence, 2020–2025

Legal Process Outsourcing (LPO) Category Intelligence

Outsourcing legal services to third-party providers helps law firms to reduce the cost of legal services without compromising on service quality. This allows firms to increase their profit margins and, in turn, offer competitive rates to their clients. However, a rising need for stringent security systems has been observed among both, clients and LPO service providers, to ensure the privacy of client data. Multiple cases of data breaches have been reported in the last 10 to 15 years despite having proper security measures in place. As such, lawyers are highly emphasizing this aspect while evaluating the competence levels of outsourced agencies.

For instance, Focused Technologies Imaging Services (FTIS) was awarded a USD 3.45 million contract from New York State in 2008, wherein employees were required to scan the State Division of Criminal Justice Services records, which included sensitive personal information such as fingerprints, Social Security Numbers (SSNs), and dates of birth. FTIS outsourced more than a third of the contract to an Indian company for USD 82,000. In March 2016, after a lawsuit was filed, FTIS agreed to pay USD 3.1 million in penalties and fees for unlawfully outsourcing the work to India and risking the privacy of millions of people.

As India is a leading destination for outsourcing LPO services, it has become essential for clients to understand the data security measures of the country. The legal aspects of data protection are distributed under various acts in India. One of these acts is the Information Technology Act 2000. This Act addresses electronic data, computer crimes, hacking, damage to computer source code, and breach of confidentiality provisions. However, the privacy rules of this Act do not apply to Indian companies.

Request a free sample copy or view report summary:  “Legal Process Outsourcing Market Procurement Intelligence, Supplier Intelligence, Supplier Ranking, Pricing & Cost Structure Intelligence, Best Practices, Engagement Model, Low & Best Cost Country, Day One Analysis Report, 2020 – 2025”

 Legal Process Outsourcing Category Intelligence Highlights:

  • Legal process outsourcing service providers are collaborating with small regional LPO companies to outsource legal services as well as maintain high profit margins, low overhead costs, and their overall competitiveness in the market.
  • The legal process outsourcing market has a fragmented competitive landscape and is witnessing the entry of several small regional players.
  • Suppliers largely prefer approved provider operating models to reduce risks and improve the potential for value creation.

Operational Capabilities (with weightage) for Supplier Ranking and Selection in Legal Process Outsourcing Category

Years in Service15%

Geographical Service Presence35%

Employee Strength15%

Revenue Generated15%

Key Clients12%

Certifications8%

Functional Capabilities (with weightage) for Supplier Ranking and Selection in Legal Process Outsourcing Category

By Service

Secretarial14%

Accounting and Billing15%

Document Review14%

Form Completion14%

Tax Management15%

Contract Drafting14%

Legal Publishing14%

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A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of the supply chain which helps in efficient procurement decisions.

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  • Sourcing / Procurement Intelligence - best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best-suited countries for sourcing to minimize supply chain disruption

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